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Drive patient outcomes with the Nurse-1-1 EMR

 

The first patient-centered, nurse powered EMR for telemedicine

Digital health programs require a patient experience that proactively engages patients and helps them navigate through the healthcare process. This is why Nurse-1-1 is launching a new kind of EMR. One that is powered by our network of over 2,000 nationwide nurses and advanced practice providers. Having nurses at the core of your digital health solution will engage more patients, drive better patient outcomes, and improve overall program success.

The Nurse-1-1 EMR is a fully customizable electronic medical record that guides our NPs, RNs, PAs, and MDs through your specific program workflow. Already used by innovative healthcare companies such as SteadyMD, the EMR can now be simply added to your product—along with our nationwide network of nurses and providers—to launch and scale your telemedicine program quickly and reliably.

Influence and navigate patients

Our medical team trains our nurses and advanced practice providers to work within your custom version of the EMR. With the empathy and influence that only a nurse can provide combined with the technical infrastructure of our EMR, your program can boost patient engagement, drive program adherence, and successfully navigate patients through our complex healthcare ecosystem. This means improving health outcomes and overall program success.

The Nurse-1-1 EMR is used for programs that:

  • Improve the patient experience for at-home testing
  • Help navigate patients through any at-home healthcare program
  • Improve medication adherence and health outcomes
  • Reduce emergency room visits
  • Provide streamlined, program specific templates for digital health programs

Measure program metrics and improve health outcomes

And now you can measure health outcomes. Our EMR reporting feature enables admins to dive into the data, ensuring you are meeting program goals and improving patient health outcomes. 

Customize the EMR for your program

 Partner with our product team to design your ideal provider workflow. Customize with patient charts, template-based notes, encounters, medical record dashboards, and more. 

Work alongside our medical team to train providers on program specifics in the lead up to launch. Ensure ongoing program quality with regular audits, NPS data, and provider feedback channels moving forward.

Add nurse consults at any point along the patient journey to ensure compliance and an overall better patient experience. 

Interested in learning how Nurse-1-1 can help power your digital health program? Contact us here to request a demo.

Bringing Nurses to the Front Lines of Digital Health

What’s the most trusted profession? 

Some may say lawyers. Others may say doctors. 

Close, but it shouldn’t come as a surprise that nurses are the most trusted profession, according to a Gallup poll

And not just this year or last year. For the last 20 years running. 

Nurses are truly the backbone of our healthcare system. We strive to recognize and celebrate them every day, but especially during the month of May, and even more so on Nurses Day, celebrated each May 12th. 

Celebrating Nurses Day

In honor of Nurses Day, our CEO Michael Sheeley sat down with Rebecca Love, nurse innovator and the newest member of the Nurse-1-1 board of directors, for the very first Nurse-1-1 Fireside Chat, The Future of Digital Health

Rebecca truly embodies what it means to be at the top of the list of the most trusted professionals. She is not only a healthcare professional, but is also constantly striving to make nurses’ lives easier through innovation. 

She designed and built the first nurse innovation program in the United States at Northeastern University, which led her to found the Society of Nurse Scientists, Innovators, Entrepreneurs & Leaders (SONSIEL), a 501C-3 non-profit where she serves as president. As a nurse leader, Rebecca was the first nurse featured on Ted.com and on the inaugural nursing panel at SXSW. She has also co-authored two books and is passionate about empowering nurses to be at the forefront of healthcare innovation and entrepreneurship.

During the conversation, Rebecca revealed that it was her mother that pushed her to become a nurse. Her mother saw firsthand the need for strong nurses to lead the profession into the twenty-first century, and knew Rebecca would be up for the challenge. 

How Nurses Are Helping to Modernize Healthcare 

While COVID-19 accelerated the digitalization of healthcare, patients are still in need of that personal touch. The empathy provided by nurses is what influences a patient to take an action. Digital offerings are great, but digital alone won’t drive a patient to fill their medication or take the test they need to understand their health. 

Nurses are the common denominator for much of our healthcare system. They can be the ones to lead us into the digital future, without losing the trust, empathy, and guidance that are at the heart of the nursing profession. And as we are in the midst of the nursing shortage, the combination of both trust and technology is where we will see success. 

Technology can enable unpreceded access to trusted nurses to improve patient outcomes. This type of access to nurses shouldn’t just be for people privileged enough to live in neighborhoods with world-class providers. Everyone should have world-class access to care. 

What’s the first step in creating this type of access? 

Listen to our fireside chat, The Future of Digital Health to learn what digital health companies can do to increase access to care and improve patient adherence and outcomes. 

During the conversation, Michael and Rebecca provide blueprints for success for digital health companies navigating our current healthcare landscape, including improving access to care, elevating patient engagement through a personal touch, and the latest advancements in healthcare delivery. 

Thank You, Nurses

“Nurse-1-1 is doing something that is going to finally give access to potentially millions of patients who did not have access to care before. The nurse practitioners who you have on your platform—their commitment to driving that access and creating quality, true experiences with their patients is what inspires me the most and also I think is going to be one of the greatest examples of a new model in healthcare that we haven’t seen before.”  – Rebecca Love

Our mission is to make healthcare more compassionate and accessible by bringing nurses to the front lines of digital health. We wouldn’t be where we are today without our trusted community of nursing professionals

Thanks to you, we can provide access to medical care exactly when patients need it. Patients need the empathy and expertise of a nurse to help answer their questions about side effects, affordability, and more.

To our nursing community, we say thank you. Today and every day. 

Rebecca Love, Experienced Nurse Innovator and Entrepreneur, Joins the Nurse-1-1 Board of Directors

Board Addition Significantly Expands Digital Healthcare Expertise for Nurse-1-1

BOSTON, April 28, 2022Nurse-1-1, the first conversational marketing company for healthcare, today announced that Rebecca Love, seasoned nurse executive, has joined the Nurse-1-1 Board of Directors. Love joins Michael Sheeley, CEO and co-founder, Nurse-1-1 and Joe Raczka, Chief Investment Officer, co-founder, and managing partner, York IE. 

“We are extremely excited to welcome Rebecca to our board,” said Sheeley. “At Nurse-1-1, our mission is to ensure that nurses are on the front lines as we transition to digital health. So nurses are at the heart of everything we do. Rebecca embodies the best of what it means to be a nurse and so we are thrilled to have her join our board to ensure we stay true to our mission.” 

Love is an experienced thought leader on nurse innovation and entrepreneurship. She is currently the Chief Clinical Officer at IntelyCare, an intelligent workforce management solution for healthcare facilities. Prior to IntelyCare, she held several senior nursing roles, including founding HireNurses.com, acquired by Ryalto in March 2018, where she then served as the Managing Director for US markets. She was also the Principal of Clinical Innovation for OptimizeRx Corporation, a platform offering a unique solution for patient adherence to medications by providing convenient access to financial assistance and critical clinical information.

“I’m thrilled to be joining the Nurse-1-1 Board of Directors,” said Love. “Nurse-1-1 is leading the charge to change the status quo in healthcare – a cause I am incredibly passionate about. I see a future where Nurse-1-1 services as a core element to all patient touch points within digital healthcare.” 

Love designed and built the first nurse innovation program in the United States at Northeastern University, which led her to found the Society of Nurse Scientists, Innovators, Entrepreneurs & Leaders (SONSIEL), a 501C-3 non-profit where she serves as president. As a nurse leader, Love was the first nurse featured on Ted.com and on the inaugural nursing panel at SXSW. She has also co-authored two books, speaks internationally, and is dedicated and passionate about empowering nurses to be at the forefront of healthcare innovation and entrepreneurship. 

This news follows the closing of Nurse-1-1’s $2.3 million seed round to pioneer conversational marketing for healthcare, led by Argon Ventures with participation from York IE and Hyperplane. The funds will be used to further the Nurse-1-1 mission to build the first HIPAA-compliant platform for digital conversations between nurses and patients that can easily be embedded into other digital platforms. 

Sheeley and Love will sit down on International Nurses Day, May 12, 2022, for a fireside chat to discuss the future of digital health and what the future holds for nurses. Topics will include how digital health platforms can improve access to care, ways to improve patient engagement, and the latest advancements in healthcare delivery. Click here to reserve your spot for this engaging conversation between two seasoned healthcare executives. 

Interested in helping Nurse-1-1 achieve this mission? Visit nurse-1-1.com/careers to learn more.

About Nurse-1-1:
Nurse-1-1 is a conversational marketing company for healthcare that is bringing nurses to the front lines of digital health. Through a nationwide network of nurses and a HIPAA-compliant complete customer service platform, Nurse-1-1 offers a live nurse chat tool that can be embedded directly into other digital platforms, which helps patients make better decisions leading to increased adherence. At-home testing, pharmaceutical, and digital health companies of all sizes rely on Nurse-1-1 to improve education, increase adherence and increase patient satisfaction. Drive greater adherence at nurse-1-1.com

Media Contacts:
Bailey Carroll
Nurse-1-1
bailey@nurse-1-1.com

Kate Campbell
York IE 
Kate@york.ie 

How Nurse-1-1 Is Different Than Medical Advice

Our online nurse chat tool provides friendly suggestions from trusted sources. With Nurse-1-1, your patients will make better health decisions and better utilize your digital health options. 

“Our patients need more digital health support. We don’t have the ability to address all of their concerns.” – Healthcare organizations everywhere

Sound like something you or a colleague has said in a meeting over the past two years? The effects of COVID rapidly accelerated the need for digital health and online pharmacy solutions, but did not provide any means for these organizations to scale.

Digital health platforms need a solution that provides human-centered education and support to patients – a way to help them engage with the digital options your platform provides. That’s Nurse-1-1 in a nutshell.

Nurse-1-1 is a HIPAA-compliant complete customer service platform built for digital health platforms. Our standard service promotes proper adherence and increases patient activation and provider-patient communication. 

Nurse-1-1 isn’t meant to replace a physician or telemedicine, and our nurses don’t provide medical advice, prescribe medications, or order and interpret test results. The platform does, however, offer your patients a unique avenue to get the friendly recommendations and information they need to make the best healthcare decisions possible. 

You shouldn’t need medical oversight to provide patient support. That’s why we created an engaging, scaleable nurse chat tool that provides your patients with information that influences them to 1.) make better health decisions and 2.) better utilize your digital health options. Nurse-1-1 gives patients instant access to an existing network of over 2,000 NPs, RNs, PAs, and MDs. These aren’t just any nurses – our Nurse-1-1 partners average 11 years of experience.

Your patients will gain confidence when they see the Nurse-1-1 logo on your digital platform. Patients know they can speak directly with independent nurses about all of the helpful service options you offer. Last year, we conducted 10,000 patient consultations through our partnerships with digital health, at-home testing, and pharma companies. It took less than eight seconds for patients to connect with a nurse, on average.

Here’s how Nurse-1-1 works: 

❌ Nurse-1-1 does not provide clinical care to patients.

While our nurses are extremely qualified, their services via chat are not meant to replace the care patients would get with a hospital or telemedicine visit. Our nurses do not provide medical care, write prescriptions, or order/interpret test results.  Patients that are simply looking for information and answers – rather than formal prescriptions, tests, and treatments – now have a very accessible solution with Nurse-1-1.

✅ Nurse-1-1 does offer a chat with a trusted source (RN, NP, or PA) with a focus on patient support and education.

Wouldn’t you rather have your patients speaking with a healthcare professional right on your website instead of Googling their symptoms or scrolling other websites for their options? Nurse-1-1 fills the gaps between patient research and clinical care to limit confusion and misinformation.

In addition to providing support and education, our nurses offer suggestions on health navigation, home care, medication adherence support and other services your platform may offer.

❌ Nurse-1-1 does not provide patients with diagnoses, treatments, or prescriptions.

Our nurses won’t make diagnoses based on their photo and text conversations with a patient. They won’t interpret test results or other clinical information that can lead to a diagnosis. Instead, Nurse-1-1 nurses will help patients answer any post-diagnosis questions or provide education on why they should seek the services you offer or the treatments they have previously been prescribed.

✅ Nurse-1-1 does make friendly recommendations for OTC medications and further consultation, if necessary.

Let’s say a patient shows a Nurse-1-1 representative a rash that appears to be fungal in nature, like tinea. Rather than definitely assuming the rash is tinea, our nurse would say something like: “Based on this picture and what you’ve told me, this seems like it could be a fungal infection. I recommend you check with your primary provider. In the meantime, you could try an over-the-counter antifungal, such as clotrimazole (assuming you don’t have allergies to it). It may help!”

See the difference? In addition to suggesting possible OTC remedies, our nurses will help guide your patients to the other services within your platform if they should seek the help of a physician in your network. This is why patients trust nurses. Nurses think holistically and have deep knowledge of ways to help patients – without having to resort to medical treatments or prescriptions.

❌ Nurse-1-1 does not offer unclear or confusing feedback.

We don’t want anything to get lost in translation or misinterpreted. The only thing worse than some misguided Googling is a miscommunication with a healthcare professional. Our team audits nurse conversations to ensure that patients 1.) get high-quality information through kind and friendly interactions and 2.) aren’t receiving prescriptions, treatment plans or diagnoses. This is also why we don’t staff the patient chats with “coaches” or non-medical support staff.

✅ Nurse-1-1 does give our nurses standardized recommendation options to ensure quality assurance and consistency.

Our nurse network chooses from clear, pre-set recommendations. These suggested actions are customized for each client, and personalized for each patient. Early on in the chat process, our nurses will make a recommendation, giving the patient time to ask questions and ensure they understand. This attention to detail allows our nurses to be very influential in helping patients make the best decision possible.

❌ Nurse-1-1 does not match every patient to the first available nurse, regardless of discipline.

Customers expect a quick connection. Nurse-1-1’s eight-second connection average will help your patients get the support they need – quickly. Our clients will be happy to know that we don’t sacrifice accuracy for speed.

Our nurses are trained and onboarded to understand the patient experience for your specific service. They’ll answer patient questions in a way that suits your platform. Our team will also audit conversations for accuracy, while evaluating the nurse’s ability to connect, empathize, gain trust, and empower patients to make the proper choice for themselves. 

✅ Nurse-1-1 does use smart routing to ensure that the appropriate professional is matched with the patient.

Patients will get the best education and support when they’re matched up with the right nurse for them. On Nurse-1-1, we smart route our matches to personalize the nurse-patient relationship. 

Does your organization need an online nurse chat that helps patients engage with your platform, educates them about your product or services, and empowers them to adhere to your offerings? Get started with Nurse-1-1 today!

 

 

Why Your Company Needs an Online Nurse Chat

Digital health and pharma platforms have the power to unlock better results for their patients.

Live chat features have changed the way we think about customer service. Getting advice or solving a problem is as easy as typing a few messages: no phone calls, no in-person meetings, no small talk required.

Live chat has a higher satisfaction level – 73% – than any other customer service channel. We might typically think about live chat in terms of tech support and customer success. But what if this instant communication method could change the way we think about medical care? Could we solve common issues like non-adherence and miscommunication that drain resources and deprive patients from the care they need?  

Everyone loves the potential upside of digital health and online pharma platforms. Innovative medical platforms can help fully realize that potential by providing their patients with a creative solution. 

The prescription: online live chatting with nurses. We all know nurses are incredible. Embracing their talent and resolve on digital health and pharma platforms can help patients see actual results

Non-adherence to medications costs the healthcare system $300 billion annually, according to Healthcare Finance Report – and that was before the pandemic increased the prevalence of remote care. Out of every 100 prescriptions sent, fewer than 70 are picked up and paid for at the pharmacy, less than 30 are taken properly, and only about 20 are refilled as prescribed. Test kits aren’t always returned to labs or used properly, with barely a 50% return rate in some cases.

The lack of adherence might be disheartening. On the bright side, an online nurse chat represents a powerful tool in the quest for greater adherence rates, better care, and improved outcomes. The solution to wasted resources and miscommunication lies in the very people on the front lines of digital healthcare: nurses.

Here’s how to put nursing expertise at the forefront of your digital health offerings through an online nurse chat.   

The Problem: Patients need better communication and access to information.

Not everyone feels comfortable with digital health options, especially older patients. About 25% of seniors – some 13 million Americans – don’t feel ready for digital options for reasons like distrust of technology and privacy concerns. 

Additionally, some patients face barriers to the effective use of medication and test kits. The most common barriers to proper adherence for patients include poor provider-patient communication, inadequate knowledge about prescriptions, a lack of perceived need for treatment, and fear of adverse effects, according to OMJ.

What do both of these trends have in common?Patients seem to feel that their treatment options are lacking a human touch. Tapping into the human side of healthcare can help patients overcome technological woes, confusion, and misinformation about prescriptions and tests.

The Solution: Nurses can help patients make the right health decisions and take advantage of your digital health offerings.

Many people share stories of how a nurse helped their family through a difficult medical procedure. Nurses are constantly interacting with patients and their loved ones, and are experts in providing clear communication and empathy. 

It’s no surprise that nursing has been recognized as the most trusted profession in America for each of the past 20 years, per the Gallup poll.

The digital healthcare world can feel impersonal. It’s often difficult to navigate. Nurses and advanced practice providers can proactively engage patients, giving them advice and empowering them to properly utilize the resources available to them.

How can companies leverage nurses at scale?

Combining tech-enabled options with human nurses brings the best of both sides to the table. That’s where an online nurse chat comes into play. 

Platforms that demonstrate a commitment to administering comprehensive care and increasing adherence will stand out to their patients. Busy organizations need a simple way to bring nurses to the frontlines of digital care. 

Here’s one: partnering with a full-service platform like Nurse-1-1 that offers your patients instant access to an existing network of over 2,000 NPs, RNs, PAs, and MDs. Nurse-1-1 is a HIPAA-compliant complete customer service platform built for digital health platforms. When patients see the Nurse-1-1 logo on your digital platform, they’ll feel confident knowing that they can speak directly with independent nurses about your service options.

Through our growing nationwide network of nurses, Nurse-1-1 offers a live nurse chat tool that can be embedded directly into other digital platforms. In 2021, our platform conducted over 10,000 patient consultations through our partnerships with digital health, at-home testing, and pharma companies. On average, patients were connected with a nurse in fewer than 8 seconds.

Nurse-1-1 provides support for:

At Nurse-1-1, we’re bringing trust into the growing digital health market, pioneering a new category in healthcare with a patient-centric and dialogue-driven approach to care.

Could your organization provide better care with the help of an online nurse chat? Get started with Nurse-1-1 today!

Nurse-1-1’s Road to $2.3 Million in Seed Funding

How my daughter’s medical journey sparked the creation
of a platform connecting patients to nurses

By Michael Sheeley, CEO & Co-Founder, Nurse-1-1

I always knew nurses were incredible. It wasn’t until my daughter Lydia was born, however, that I realized just how important they are.

Mike with daughter, LydiaLydia was born with a congenital heart defect and required heart surgery at just 3 months old. As a father, I was scared, confused, and hurt by this news. The healthcare system can be complicated. I needed some human compassion to get me through.

That’s where my friend Kim comes in. Texting with Kim, a pediatric nurse practitioner, gave us the insight we needed when making decisions about Lydia’s care. Kim’s empathy and charisma kept our family sane. I didn’t know it at the time, but Kim would eventually become my trusted business partner.

As we continued Lydia’s journey, I started thinking: everyone should have access to a trusted nurse like Kim, whenever and wherever they are.

I’m Michael, and I’m the CEO and Co-Founder of Nurse-1-1, the first conversational marketing company for healthcare. Kim Liner, NP, is my Co-Founder and Chief Nurse Practitioner. Our HIPAA-compliant live chat platform connects patients with Nurse-1-1’s nationwide network of over 2,000 NPs, RNs, PAs, and MDs. These medical professionals help patients make the right health decisions with reliable information from credible, trusted nurses. Additionally, our complete customer service platform drives adherence for our partners’ digital health offerings by  providing data-driven insights at every step in the patient journey. 

In 2021, our platform conducted over 10,000 patient consultations through our partnerships with digital health, at-home testing, and pharma companies. On average, patients were connected with a nurse in fewer than 8 seconds.

We recently announced a $2.3 million seed round. This funding is going to accelerate our go-to-market strategy and enable all digital health companies to pair patients with trusted nurses. Working with our stellar investment partners like Argon Ventures, York IE, and Hyperplane gives us confidence that this platform can grow. As CEO, I couldn’t be more excited to grow our team and continue to strive towards our mission – to make healthcare more compassionate and accessible for all. 

Here’s what you need to know:

As healthcare goes digital, we can’t lose patient-nurse relationships.

The digital health and online pharma markets were already growing before COVID accelerated the timeline to hyperspeed. Valued at $145 billion currently, the digital health market is projected to exceed $430 billion by 2028. Additionally, non-adherence to medications cost the healthcare system $300 billion annually. Digital health and online pharma are great, convenient solutions; but they also come with drawbacks.

It’s easy to get the right medical care when you’re face-to-face with a doctor or nurse. At home, however, it’s not so simple. Consider that:

Patients need the empathy and expertise of a nurse to help answer their questions about side effects, affordability, how to take their medication, how to use test kits, when to seek further medical treatment, and more. Nurse-1-1 represents a way to marry the benefits of at-home care with the influence of professional opinions.

Our $2.3 million seed round will accelerate the go-to-market efforts of our HIPAA-compliant live chat platform, helping Nurse-1-1 reach all patient touch points within the digital health and pharma markets. 

Nurse-1-1 will use the funding to expand our team and marketing efforts, so that we can increase awareness of our offering and deliver on the goals we’ve laid out.

Additionally, we plan to expand our partnerships beyond the publicly traded and nationwide digital health companies that use us today. We envision Nurse-1-1 as a core element to all patient touch points within the digital health and pharma markets.

We’re looking for talented, passionate people to join our team.

We’re hiring!

Maybe you’re passionate about building a world where every human has the right to easily accessible, compassionate healthcare. Perhaps there’s a nurse in your life that’s helped you or your loved ones navigate medical treatment. Or it could be that you’re really talented and just want something new!

No matter your situation, we want to hear from you. Achieving our vision will only be possible with more people like yourself on our side. You can check out open roles at nurse-1-1.com/careers or feel free to reach out to us at careers@nurse-1-1.com.

Everyone deserves a Kim. Nurse-1-1 has already brought thousands of nurses to the front lines of digital healthcare – and we’re just getting started.

See HERE for more information on Nurse-1-1’s $2.3 million seed round.

Nurse-1-1 Raises $2.3 Million in Seed Funding, Pioneering “Conversational Marketing for Healthcare”

BOSTON, Mar. 29, 2022 – Nurse-1-1, the first conversational marketing company for healthcare, today announced the close of its $2.3 million seed funding round led by Argon Ventures with participation from York IE and Hyperplane. The company will use the financing to expand its team, accelerate its go-to-market efforts, and scale its current partnerships with publicly traded and nationwide digital health, at-home testing, and pharma companies.

Through a nationwide network of over 2,000 NPs, RNs, PAs, and MDs and a complete customer service platform, Nurse-1-1 educates patients and drives adherence at all patient touch points within the digital health and pharma markets. Embedding its HIPAA-compliant live chat widget into any digital health experience allows Nurse-1-1’s network of nurses and advanced practice providers to proactively engage and influence patients to make the right health decisions and properly utilize digital health offerings. In 2021, Nurse-1-1 had over 10,000 patient consultations through its partnerships with digital health, at-home testing, and pharma companies.

Medication adherence is a public health concern. Pre-pandemic, non-adherence to medications cost the healthcare system $300 billion annually, according to Healthcare Finance Report. Out of every 100 prescriptions sent, only 50 to 70 are ever picked up and paid for at the pharmacy, 25 to 30 taken properly, and about 15 to 20 refilled as prescribed. OMJ reports that the biggest barriers that patients face when using their medications effectively include poor provider-patient communication, inadequate knowledge about a drug and its use, not being convinced of the need for treatment, and fear of adverse effects of the drug—all topics that nurses are uniquely positioned to address.

“Non-adherence not only costs the healthcare system, but also can cause long-term health effects to the patient,” said Kimberly Liner, Chief Nurse Practitioner at Nurse-1-1, RN, MSN, CPNP. “Nurse-1-1 provides reliable sources of information from credible, trusted nurses.”

For each of the past 20 years, the Gallup poll has rated nursing as the most trusted profession in America. Nurse-1-1 is bringing this trust into the growing digital health market, pioneering a new category in healthcare with its patient-centric and dialogue-driven approach to care.

Nurse-1-1 also works with many at-home testing companies, navigating their patients through their at-home testing journey. In recent years, at-home testing has become a key tool in early detection of many health care issues, and studies have shown that testing adherence jumps significantly when a patient has a provider they can talk to.

“Patient adherence—whether to medications, at-home testing, or other digital health treatments—is a major issue to tackle,” said Michael Sheeley, Co-founder and CEO of Nurse-1-1. “Our embedded nurse chat provides an on-demand experience with patients waiting fewer than 8 seconds on average to connect with a nurse—bridging an essential gap in care when patients need it the most.”

“As more and more of our healthcare transitions to digital, we can’t lose the thing that really works in the current system: patients interacting with nurses,” said Joe Raczka, Managing Partner, York IE. “Mike, Kimberly and the whole crew at Nurse-1-1 are the right team to bring nurses to the front lines of digital healthcare – a mission that will have a positive impact on all of our lives.” 

Interested in helping Nurse-1-1 achieve this mission? Visit nurse-1-1.com/careers to learn more.


About Nurse-1-1:
Nurse-1-1 is the first conversational marketing company for healthcare. Through a growing nationwide network of over 2,000 nurses and a HIPAA-compliant complete customer service platform, Nurse-1-1 offers a live nurse chat tool that can be embedded directly into other digital platforms. As a result, clients receive data-driven insights, improve adherence, and help their patients where they need extra support. 

Nurse-1-1 is based in Greater Boston and founded by Michael Sheeley, who previously founded RunKeeper, and Kimberly Liner, a pediatric nurse practitioner formerly of Boston Children’s Hospital. Today, the Nurse-1-1 platform is embedded into the patient experience with publicly traded digital health companies and nationwide telemedicine provider groups.

We’re hiring! If you’re passionate about building a world where every human has the right to easily accessible, compassionate healthcare, we’d love to hear from you. You can check out open roles at nurse-1-1.com/careers or feel free to reach out to us at careers@nurse-1-1.com.

About Argon Ventures:
Argon Ventures is a venture fund with a mission to amplify the energy of founders to launch breakthrough products to build impactful, global businesses. The firm’s Intelligent Industry Solutions investment thesis is centered on cutting-edge software platforms that accelerate productivity & drive top-line revenue, transform markets through radical efficiency and create enterprise value through data at scale. Argon’s portfolio spans a number of markets, including digital health, future of work, manufacturing, and others.  The founding General Partners collectively bring over four decades of experience as successful operators, investors, advisors, founders and C-level executives of global companies.  

About York IE:
York IE™ is a vertically integrated strategic growth and investment firm helping reshape the way companies are built, scaled and monetized. Through Fuel™, its SaaS platform for market and competitive intelligence, hands-on advisory services and selective early stage B2B SaaS investments, York IE supports ambitious entrepreneurs, operators and investors on their quest to scale startups and disrupt markets. Play the long game at York.IE

About Hyperplane Venture Capital:
Hyperplane Venture Capital is an early stage investment firm based in Boston, Massachusetts. The firm partners with exceptional founders who are harnessing machine intelligence, sensor technology, and cloud computing to design solutions at the nexus of perception, communication, and insight. Hyperplane’s portfolio covers a wide array of industries including financial technologies, robotics, digital health, industrial automation, and others.


Media Contacts:

Bailey Carroll
Nurse-1-1
bailey@nurse-1-1.com

Kate Campbell
York IE 
Kate@york.ie 

Related Links
http://nurse-1-1.com/
Nurse-1-1 Logo
Product Animation
Patient Nurse Chat 

Our Secret Sauce: The Nurse-1-1 Brand Values

At Nurse-1-1, we aspire to make healthcare more compassionate and accessible by bringing nurses to the front lines of digital health.

We’re proud to have some of the best and brightest at our helm, including our co-founders Michael Sheeley and Kim Liner, NP. And we’re always on the hunt for new talent to join our growing team, too!

People are at the core of what we do. From our nurse network to the companies and patients we support, we are in the business of bringing empathy back to healthcare.

Our Brand Values

We are pioneering conversational marketing for healthcare by building both compassion and empathy into digital health. 

Our values inspire us to be better each and every day. They are the driving force behind each new product update, marketing campaign, and new hire that walk through our doors. 

Shared Value. 

We believe in access to trusted health information for all, and align our business success with the positive social impact we create. We are driven by a desire and urgency to improve the patient experience, holistically, ultimately to improve the health of people across our world.

Nurse Leadership. 

Nurses are the most actively engaged and trusted in direct patient care and positioned to provide leadership in all healthcare areas. We admire their integrity, courage, initiative, and ability to handle stress, and believe that tapping into their leadership potential within a digital setting will significantly improve the patient care experience. 

We currently have more than 2,000 nurses and advanced practice providers in our network. Join our growing network here

Wellness. 

In line with our mission, we prioritize personal wellbeing—mental, behavioral, and physical. Work should not come at the expense of your health and happiness. A balanced lifestyle is essential for health, and overwork leads to burnout.

Inclusivity. 

We aim to create an environment where everyone feels respected, safe, and valued, so we can all thrive. We actively seek out diversity in backgrounds, ideas, and personalities, as well as encourage healthy debate and differences in opinion.

Our team’s diverse background spans both the medical (Boston Children’s Hospital) and tech (Uber, Runkeeper, and more) worlds, positioning us to build groundbreaking clinical solutions for our clients.

Empathy Driving Influence.

Empathy is at the core of what we do. While empathy and influence may be separate values for some, they are intrinsically correlated within our approach. 

We are always first and foremost empathetic to the issues of patients. Our trusted nurses work independently to understand the root cause, so that they can make the best recommendation to influence positive outcomes for patients. 

Integrity. 

We do the right thing. Always. From our leadership team to each of the nurses within our network, integrity is at the heart of our business. 

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Do our brand values align with yours? If so, come join our team! 

When you join Nurse-1-1, you contribute in a big way to changing lives with conversational, nurse-powered care. 

Learn more about a career at Nurse-1-1! And if you love building from the ground up and want to join our mission, check out our open roles.

Nurses as patient navigators and educators

Nurses are considered the most trusted and ethical profession in the U.S. Patients trust the health care advice given by NPs and often prefer to see them for health care visits. And increasingly over the past few years, our medical system has responded by empowering nurse practitioners as primary care providers and patient navigators.

Growing patient demand for telemedicine and other digital health services combined with our nationwide shortage of both nurses and physicians underscore the importance of utilizing nurse practitioners to their fullest extent. Effectively deploying nurses can drastically improve access to health care and help patients better navigate our complex medical system.

Here at Nurse-1-1, we love nurses and know that patients do, too. Our platform can quickly be embedded into any existing digital health experience and connect patients to our network of over 2000 advanced practice providers. Our providers are able to offer helpful medical guidance and help support patients with questions about at-home testing, answer questions about their medications, and provide support when patients need it most. We partner with digital health companies to offer their patients a trusted independent source for a nurse to navigate patients through their healthcare journey and get them where they need to go.

Expanding NP practice authority during the pandemic

In the midst of a crisis, healthcare workers were thrown into the limelight, managing COVID-19 as it blew through the country. In almost every state, emergency orders allowed nurses and NPs to cross over and care for any and all patients that needed care. Across many states, emergency orders gave NPs the ability to practice independently with full practice authority and to the full extent of their training and education, something the nursing community has been fighting for for years. 

Before the pandemic, 22 states in the U.S. were “full practice authority” states, allowing NPs to provide direct patient care with full clinical autonomy. In the remaining states, NPs practiced with “collaborative practice agreements”, meaning they had supervising physicians. During the pandemic, 14 states lifted requirements to allow more independence for NPs and five states suspended practice agreements altogether. Countrywide, the CARES Act permanently authorized NPs to order and provide care for Medicare-eligible home health patients, increasing access to care in a more timely manner, decreasing the workload of hospitals by allowing patients to return home sooner, and decreasing the spread of COVID-19 overall. Pre Covid-19, NPs were limited and not approved to care for Medicare home health patients.  

NPs have been critical during this pandemic. NICU nurses found themselves at the bedside providing ICU care and outpatient ortho NPs managing COVID patients in a packed inpatient unit after a few short trainings. Research supports that NPs provide equivalent or higher quality care than physicians, and have been found to provide care at a 29% reduced cost than physicians in the primary care setting. NPs also are more likely to practice in rural areas and care for medically underserved patients than physicians, making their reach even more critical.

During the pandemic, the medical community came together as sick patients surged in every office and hospital across the world. We saw NPs for what they really are: knowledgeable, capable health care providers with similar outcomes as MDs. And they were critical in bridging the gaps in healthcare. Allowing NPs to practice at full capacity will extend how far they can reach into the community. With increased providers practicing independently, we will see a decrease in the nursing shortage, gaps in care can be addressed, patient satisfaction should increase, and the most trusted and ethical professionals will thrive. 

Nurses are the key piece to reaching and engaging patients

Over the past year, we have seen just how valuable nurses and NPs are to our communities. We couldn’t have made it through the pandemic without them. During this time, we realized that patients don’t always want or need to leave the home when seeking care, and that nurses can help guide them in their healthcare journey. 

As NPs gain more independence, we see numbers rising in the NP profession. This is especially important since there is expected to be a primary care physician shortage by 2032. About one in five healthcare workers has left their job since the pandemic started. Besides MD burnout, the number of retiring MDs is rising and the general population increasing, adding to the shortage. In many states, NPs are increasingly being accepted as PCPs in many offices. Increased numbers of NPs leads to increased access to care.

Reaching patients, educating them, and influencing them is where Nurse-1-1 thrives. We have been here since before the pandemic, developing a system with nurses and patients in mind. We know that people love telehealth, now more than ever. We also know that nurses are the key piece to reaching and engaging patients. Since the pandemic, telehealth has evolved, become more mainstream, and taken its permanent place in the healthcare community. With Nurse-1-1, we have a nurse to help guide any patient within 8 seconds—health care at their fingertips, wherever and whenever. This is the better way of healthcare. No more waiting hours for a response, endlessly searching google for answers, or wondering where to go next. Tap to chat, get answers and guidance.

By Kim Liner, Chief Nurse Practitioner at Nurse-1-1, RN, MSN, CPNP

Preventing and treating earwax blockage

For many, remote working has brought on new issues. For one, many have noticed that wearing earbuds all day has highlighted the amount of earwax they have. EW! Have you noticed your earwax more than usual? What is earwax anyway? How can you prevent an earwax blockage (hint: don’t use a Q-tip!) and what does the color of your earwax mean? Let’s talk about this kind of gross, kind of weird substance that we all have in our ears.

In this article:

  1. What is earwax?
  2. Earwax colors: what does yellow, orange, dark brown, black, bright red, or white earwax mean?
  3. Earwax blockages
  4. Earwax, hearing aids and the elderly
  5. Side effects of earwax
  6. How to treat an earwax blockage

First thing first, earwax is normal and healthy

Earwax, also referred to as cerumen, is a thick, waxy substance produced by the ear to protect and clean the canal. It helps block the canal, preventing dust, bacteria, and other particles or objects from entering, as well as coats the delicate skin, protecting it from water and moisture. Earwax also cleans the canal by picking up any stray hairs, dust and bacteria that it naturally funnels out of the canal as you chew and talk. It can sometimes be seen as lumps or clumps in a range of colors as the edge of your canal or at the tip of your ear buds! 

According to Harvard Health, tests have shown that cerumen has antibacterial and antifungal properties and that if your ears don’t have enough earwax, they’re likely to feel itchy and uncomfortable. So earwax is part of a healthy ear! Let’s talk more about your earwax.

Earwax colors – what does yellow, orange, dark brown, black, bright red, or white earwax mean?

Cerumen (aka earwax) comes in many colors. Remember, wax is healthy so don’t panic! The color of your earwax can vary:

  • Yellow or orange earwax is likely to be a softer wax and is very normal and healthy. This wax generally is funneling out naturally and can be wiped easily.
  • Earwax that appears to be dark brown or black is likely to be old, more solidified wax. As the wax sits, it collects skin cells, bacteria and dust particles and can take on a darker appearance. If you are unsure if the wax is black or red, try wiping the wax onto a paper towel. It should appear more yellow/gold in color vs. true black or red. Very black or red wax when swiped on a towel can indicate dried blood, indicating older damage. 
  • Bright red earwax can actually be blood and can indicate damage in the canal or ear. You should have bright red earwax checked out, especially if accompanied by pain, changes in hearing or smelly drainage.
  • White flaky earwax is likely to be dry, hard wax. This can be in a ball or also more flaky. Sometimes there is flaky wax packed into the canal.
  • Watery, creamy, smelly earwax can indicate an infection in the canal. If you are experiencing this type of wax, you should have it checked out, especially if you are also experiencing pain.

Earwax blockage

Earwax can pile up and cause a blockage or embarrassing clumps of wax in your canals. In this case, you may notice lots of wax, a thicker darker wax, or feel like you have muffled hearing at times. Blocked ears due to wax usually do not have pain as a symptom and the muffled feeling shouldn’t last long. Some people just naturally have more cerumen than others, and some people with wax blockages have them because they block the wax from naturally cleaning itself out by using earbuds or poking q-tips in their ears. 

Using a Q-tip or earbuds can actually push that wax back into the canal. If you are someone that naturally has lots of wax, this can cause a backup rather quickly. It is important to try and give that wax a chance to move on out naturally! If the wax can’t get out on its own, it will continue to be produced by the body and ultimately get backed up, sometimes hardening in the canal.

Hearing aids and earwax blockage

Those that wear hearing aids often have wax blockages, as the hearing aid blocks the wax from naturally moving out of the canal. It is important to keep an eye on the wax, especially with daily hearing aid use. Wax can damage your hearing aids so be sure to check them for any clumps of wax. 

Another cause of earwax buildup is thought to be related to age. The elderly tend to have problems with earwax buildup. As you age, you tend to develop more wiry, thicker hairs in your ears, which traps more wax. This trapping of wax can cause the wax to build up and cause bothersome blockages.

Side effects of earwax

Too much earwax can be bothersome, but it can also become a real problem. Besides the obvious effect of muffled sounds, blockages can cause earaches, infections, and other problems such as loss of hearing. According to Harvard Health, if the wax gets lodged in a certain way, it can cause a cough by stimulating the branch of the vagus nerve that supplies the outer ear. 

It is important to see your provider or specialist for your earwax problems if you are also experiencing any of the following symptoms:

  • Pain
  • Cold symptoms
  • Foul odor
  • Frequent blockages by earwax
  • Chronic ear disease
  • History of an eardrum with a tear or hole in it
  • Only one ear with good hearing and that ear is the one with the earwax buildup

Chat with a nurse first if you are unsure about your symptoms or are having any pain.

How to treat an earwax blockage

Soft earwax is easier for the body to naturally remove. Sometimes just simply rinsing your ears in the gentle shower stream is enough to dislodge earwax. Wiping the outside edge of the canal is ideal. 

Q-tips often pack the earwax back in, especially when the ear is full. We generally recommend to avoid Q-tips! As good as they may feel, letting the wax out is the best option. Free that earwax!

In some cases, you will need to use an earwax softener such as Debrox drops, mineral oil or another softener. If you are not having pain and have no history of ear problems, you can also add a few drops of hydrogen peroxide and water into your tilted ear. After letting it sit, you can then tip your head to see if the wax will drain out. You can then let the gentle shower stream rinse the ear or use a bulb syringe to gently flush the ear. If you experience any pain or attempts to flush is unsuccessful, you may need to see a healthcare provider. 

Hopefully you are successful and a great big lump of wax pours out and your blockage resolves. Once that happens, don’t wait for your earwax to back up again. Give your ears a break from your earbuds, rinse them in the shower (your ears that is) and wipe wax with a tissue instead of packing the wax back in with Q-tips! 

Still have questions about your earwax or another general health question? You can chat with a nurse within seconds if you are unsure about your symptoms or experiencing any pain. Nurse-1-1 is here to help!

The opinions expressed in Nurse-1-1 Health Center Blogs are solely opinions of the writer. Other than information received directly by you from your personal provider, the health center blog should not be considered medical advice. Read more.

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