Nurse-1-1’s Community Health Initiative: why we don’t charge Federally Qualified Health Centers

$0. That’s right. Zero. Nothing.

That’s what our Community Health Center partners pay for the unlimited use of Nurse-1-1’s smart routing digital triage platform. 😍

Why We Love Community Health Centers 

Federally Qualified Health Centers (FQHC), also known as Community-based Health Centers (CHC), offer access to comprehensive healthcare services for all children and adults regardless of insurance status or ability to pay. CHCs are now a national model of delivering high-level healthcare to all within America, however, the movement started in Nurse-1-1’s hometown, Boston, back in the 1960s. The country’s first CHC was located in the basement of one of Boston’s low-income housing projects during a time where low-income families often went without comprehensive healthcare. 

Why did we make this commitment? This was a simple choice for us at Nurse-1-1. We strive to provide everyone with access to a trusted nurse regardless of their insurance status or ability to pay.👩🏾‍⚕️👨🏼‍⚕️ We believe all people should feel like a medical professional is just a quick text away, 24/7, as if they were messaging a member of the family. Instead, many people are currently forced to turn to Google or the ER for basic health information.🙄 CHCs are the perfect home for Nurse-1-1 given they lower the barrier to accessing comprehensive and preventative care for underserved families. Plus, the emphasis on wellness and community is exactly what we care about.❤️We want nothing more than to save families from an unnecessary trip to the ER and instead help them remain home, in their communities, doing the activities that matter most. 

CHCs + Nurse-1-1 redefines access to care for the right patient at the right time. 

Underserved Families Face Many Challenges, Especially Healthcare Access

Underserved families face challenging demands from all angles. Whether it comes to steady employment, bills, decent housing, discrimination, finding childcare, food insecurity, or reasonable transportation, there’s plenty to be stressed about. As first described by Melody Goodman at a Harvard School of Public Health talk, “Your zip code is a better predictor of your health than your genetic code.” Meaning where you live can affect your health way more than your family’s DNA. That’s part of the magic of CHCs!🚀 They go above and beyond by providing a whole host of wellness services and resources so families can also get help with these environmental stressors of health. 

These families are asked to jump through a lot of hoops, communicating with their care team shouldn’t be one of them. CHCs are often resource constrained, making it challenging to provide on-demand communication options like we see more and more from concierge primary care providers like One Medical. However, we believe that, more than anyone else, underserved families deserve the royal treatment when it comes to accessing trusted health information. Healthcare should at least be the one place where these families have it easy; whether it be calling the nurse triage line, asking for prescription refills, or scheduling an appointment. 

FQHCs With Nurse-1-1 Creates a Great Experience That Lowers Costs

This is where Nurse-1-1’s live text-based chat platform comes in. Through our smart routing technology and easy-to-use, HIPAA-compliant software, FQHC patients can quickly connect with the right person on their care team for trusted advice. By quickly, we mean within a minute! No more unnecessary ER visits, no more untrusted Google searches, no more fear and anxiety. Best of all, it’s absolutely free to the care teams on the ground doing the hard work and changing lives. No more giving out personal cell phone numbers, sending messages that aren’t HIPAA-compliant, playing phone tag, or having to rummage through tons of voicemails. 

Improved communication, lower healthcare costs, happier families, what’s not to like? We can’t think of anything, either, which is why we started this initiative! 

If you work for a CHC and would like to learn more about our program, requirements to qualify, and the real benefits you can bring to your patients, please contact us.